Administration
Understand billing and Cadet capacity
How the first year, annual platform fee, capacity blocks, growth, procurement, and cancellation fit together.
Guide at a glance
How to use this guide
Start with
Collect the school, unit, responsible account, exact status, and any visible error or billing detail before acting.
By the end
The operational issue is resolved without creating duplicate identities, losing history, or weakening account ownership.
One unit plan
All instructors and platform modules are included. There is no per-instructor license or paid feature tier.
The first year waives the platform fee and the first block of 50 Cadets. No card is required to begin.
After the first year
| Item | Amount |
|---|---|
| Annual platform fee | $699.99 per unit |
| Cadet capacity | $100.00 per block of 50 Cadets |
| Maximum standard capacity | 20 blocks, or 1,000 Cadets |
Growth during the year
Add capacity one 50-Cadet block at a time. Adding a block does not move the unit’s renewal date.
If the program exceeds 1,000 Cadets, contact support before purchasing so the requirement can be reviewed.
Procurement and cancellation
For purchase orders, W-9 requests, or district vendor onboarding, email the exact requirements to support.
Cancellation is handled by email from the account under which the unit is billed. It is not self-serve. Paid fees are generally non-refundable except where law requires otherwise, with pro-rata consideration when the service has been discontinued or materially degraded for an extended period.
Practical playbook
Checks, outcomes, and troubleshooting
Use this section when you are carrying out the task now, or when the ordinary path did not produce the expected result.
Before you act
- Confirm the active Cadet count, purchased capacity, renewal date, and the school account responsible for billing.
- Collect the exact purchase-order, W-9, tax, or vendor-onboarding requirement before contacting support.
- Use the billing account email for cancellation or subscription ownership questions.
Success looks like
- Capacity covers the current roster with the intended number of 50-Cadet blocks.
- The purchasing office has the invoice and vendor information it actually requires.
- Any cancellation request is attributable to the billed unit account and has a written record.
| What you see | Likely cause | What to do next |
|---|---|---|
| A new Cadet cannot be added | The active roster has reached the purchased capacity. | Check active count and add the next 50-Cadet block if needed. |
| The quoted total looks wrong | The annual platform fee and capacity blocks are being combined for a different year or count. | Separate the platform fee, number of blocks, first-year waiver, and renewal timing. |
| Procurement is waiting | A district-specific document or vendor step has not been identified. | Ask purchasing for the exact missing item and send that requirement to support. |
When to contact support. Include the school, unit, billing email, active Cadet count, required capacity, renewal date if known, and the exact purchasing or cancellation request.
Key terms in this guide
- Change request
- A proposed official change that keeps the current and proposed values available for review.