Start with the situation
Fast routes to the right answer
I cannot sign in
Reset a password, find a missing email, or recover an orphaned unit.
Get helpSet up a new unit
Follow the right order from the first instructor through Cadet rollout.
Get helpA Cadet is not appearing
Understand pending registration, approval, linking, and duplicates.
Get helpConfigure Cadet staff
Give access through positions without opening the whole roster.
Get helpBilling or capacity
See pricing, mid-year growth, procurement, and cancellation.
Get helpReport a welfare concern
Use the safeguarding route, including a way around your own unit.
Get helpMost used
Popular guides
Set up a unit from start to finish
The recommended setup order, with the dependencies and checks that prevent cleanup later.
Register, approve, and link a Cadet account
Why sign-in and roster records are separate, and how to connect them without creating duplicates.
Understand the Cadet record lifecycle
Create, maintain, drop, reinstate, and safely troubleshoot the unit’s official Cadet records.
Run the approval workflow
Let Cadet staff propose official changes while instructors retain a clear review point.
Recover access to an account
A diagnostic path for forgotten passwords, missing reset email, locked-out instructors, and orphaned units.
Need the full product manual?
Documentation explains the model behind the screens: roles, data boundaries, roster lifecycle, permission inheritance, approval behavior, and operational practice.
Open documentationStill stuck?
Email reaches a person and leaves a record both sides can refer back to. Include your school, unit, role, what you tried, and the exact error wording.
support@allcadets.com